How can we help?

We deliver to all 50 U.S. states, including Alaska and Hawaii. International delivery is not available at this time.

Open your order history to check your order, or use the tracking link in your shipping confirmation email. Orders with several packages may have more than one tracking number.

Allow 1–3 business days for processing before shipment. Delivery estimates vary by item:

• Most décor, lighting, textiles, and tableware: 7–15 business days.
• Furniture and larger pieces: 10–20 business days.

These estimates apply to all 50 states. Product details and shipment tracking can provide more specific guidance. Carrier delays and other circumstances may affect timing.

Your shipping total is calculated at checkout using the items in your order, the delivery address, and the fulfillment location. Some pieces qualify for free shipping. Review the final shipping charge before placing your order.

We work with a range of suppliers, and pieces may leave different fulfillment locations. An order can arrive in several packages, each with its own delivery date and tracking details.

See our shipping policy and delivery information for more about shipping.

The carrier can vary by shipment. Check the tracking details in your shipping confirmation for the carrier handling your package and its latest delivery updates.

Our current delivery area is the United States; we do not offer international delivery. If you have a question about a delivery charge or tax shown on your order, email hello@roostnroam.com before placing it.

Tracking can pause between carrier scans or during a handoff. Allow a business day or two for an update. If you are still concerned, email hello@roostnroam.com with your order number so we can investigate with the supplier.

You can start in your order history or email hello@roostnroam.com with your order number and the items you want to send back.

For an online request, open the order in your account, choose the items you want to return, and submit your request. We will review it and email the next steps.

Once approved, your return instructions will include a shipping label or QR code. Pack your item in its original packaging and use the instructions provided.

Wait for approval before shipping. We cannot accept items sent back without a return request.

Send your request within 30 days of receiving the item. When an order arrives in separate deliveries, each item has its own 30-day window, starting on the day it arrives.

To qualify, the item must be unused and unassembled, in the condition it arrived, with its original packaging and any tags attached. You will also need your receipt or another proof of purchase.

Returns are accepted from all 50 states, including Alaska and Hawaii.

Use the return address on the label we send you. Our collection comes from different suppliers, and the return destination depends on the item.

Returning more than one item? They may need to go to different addresses. Follow the label and instructions provided for each item.

Contact hello@roostnroam.com within 48 hours of delivery for damaged, defective, or incorrect items. Please include:

• Your order number.
• Photos of the item and its packaging.

We will help arrange a replacement or refund and cover the return shipping.

If tracking shows delivery but you cannot find the package, check the delivery location and ask anyone who may have accepted it. Then email hello@roostnroam.com with your order number and tracking information so we can investigate.

For a shipment that appears lost in transit, contact us with the same details. We will review the situation with the supplier and carrier and explain the next steps.

If an item arrives damaged, defective, or incorrect, please report it within 48 hours of delivery using the instructions above.

After your item arrives back and has been inspected, we will email you the outcome. An approved refund goes to the payment method used for your order within 5–10 business days.

For standard returns, return shipping is deducted from your refund, and original shipping charges are non-refundable.

Your bank or card provider may take additional time to show the credit. If it has been more than 15 business days since approval, email hello@roostnroam.com so we can follow up.

The following cannot be returned:

• Items that have been assembled, installed, or modified.
• Products designated Final Sale when purchased.
• Gift cards, special orders, and custom or personalized products.
• Perishable products, including food, flowers, and plants, and personal-care goods.
• Hazardous materials, flammable liquids, and gases.

Regular sale items can be returned when they meet the other return conditions. A discount alone does not make an item Final Sale.

Unsure about a particular item? Email hello@roostnroam.com before starting a return.

We handle standard returns as refunds rather than exchanges. To choose a different piece, request a return for the original item and place a new order separately.

Replacements for damaged, defective, or incorrect items are handled through the issue-reporting process above.

Email hello@roostnroam.com as soon as possible with your order number and the change you need. We will check its fulfillment status and confirm what is possible.

Changes, including a new shipping address, cannot be guaranteed once fulfillment is underway. If the order cannot be changed, the return conditions above apply after delivery.

Payment is charged when you place your order. Keep your order confirmation for your purchase details. If you have a question about a charge, email hello@roostnroam.com with your order number.

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with PayPal and supported wallets such as Shop Pay, Apple Pay, and Google Pay.

The options available for your device and order are shown at checkout. Review those choices before completing your purchase.

Our checkout is powered by Shopify and uses an encrypted connection. Enter your payment information there when placing an order.

If you need help with a payment, use our contact form or email hello@roostnroam.com. Please do not include your full card number or security code in a message.

Our privacy policy explains the information collected when you browse, shop, or contact us, how it is used, and the choices available to you.

You can also visit Your Privacy Choices to manage applicable advertising and data-sharing preferences.

We put the selection work into the collection. Every piece is chosen by hand, with attention to how it looks, what it brings to a space, and whether we would want it in our own home.

Our mix includes furniture, lighting, décor, tableware, textiles, and pieces for life on the go. Read our story for more about how we choose.

Roost & Roam is online-only. We do not have a public store or showroom. If you need help deciding on a piece, send us your questions before ordering.

Our business mailing address is:

Roost & Roam
2248 Broadway #2258
New York, NY 10024

This is a mailing address, not a showroom or return destination. For a return, use the address on the label provided after approval.

Email hello@roostnroam.com, use our contact form, or call (718) 306-9675.

We reply within one business day, Monday–Friday. For an order question, include your order number so we can find the details.