Refund policy

You can start in your order history or email hello@roostnroam.com with your order number and the items you want to send back.

For an online request, open the order in your account, choose the items you want to return, and submit your request. We will review it and email the next steps.

Once approved, your return instructions will include a shipping label or QR code. Pack your item in its original packaging and use the instructions provided.

Wait for approval before shipping. We cannot accept items sent back without a return request.

Send your request within 30 days of receiving the item. When an order arrives in separate deliveries, each item has its own 30-day window, starting on the day it arrives.

To qualify, the item must be unused and unassembled, in the condition it arrived, with its original packaging and any tags attached. You will also need your receipt or another proof of purchase.

Returns are accepted from all 50 states, including Alaska and Hawaii.

Use the return address on the label we send you. Our collection comes from different suppliers, and the return destination depends on the item.

Returning more than one item? They may need to go to different addresses. Follow the label and instructions provided for each item.

Contact hello@roostnroam.com within 48 hours of delivery for damaged, defective, or incorrect items. Please include:

• Your order number.
• Photos of the item and its packaging.

We will help arrange a replacement or refund and cover the return shipping.

If tracking shows delivery but you cannot find the package, check the delivery location and ask anyone who may have accepted it. Then email hello@roostnroam.com with your order number and tracking information so we can investigate.

For a shipment that appears lost in transit, contact us with the same details. We will review the situation with the supplier and carrier and explain the next steps.

If an item arrives damaged, defective, or incorrect, please report it within 48 hours of delivery using the instructions above.

After your item arrives back and has been inspected, we will email you the outcome. An approved refund goes to the payment method used for your order within 5–10 business days.

For standard returns, return shipping is deducted from your refund, and original shipping charges are non-refundable.

Your bank or card provider may take additional time to show the credit. If it has been more than 15 business days since approval, email hello@roostnroam.com so we can follow up.

The following cannot be returned:

• Items that have been assembled, installed, or modified.
• Products designated Final Sale when purchased.
• Gift cards, special orders, and custom or personalized products.
• Perishable products, including food, flowers, and plants, and personal-care goods.
• Hazardous materials, flammable liquids, and gases.

Regular sale items can be returned when they meet the other return conditions. A discount alone does not make an item Final Sale.

Unsure about a particular item? Email hello@roostnroam.com before starting a return.

We handle standard returns as refunds rather than exchanges. To choose a different piece, request a return for the original item and place a new order separately.

Replacements for damaged, defective, or incorrect items are handled through the issue-reporting process above.

Start a return

Have your order number handy. Open your order history to request a return, or email us for help.