Returns, made simple.
We want you to love what you bring home. If something isn't right, here's how we make it easy.
30-day window
You have 30 days from the date of delivery to initiate a return. No questions, no lectures.
Original condition
Items must be unused, unassembled, and in their original packaging. That's all we ask.
Start from your account
Log in, find your order, and follow the return prompts. We handle the rest.
How it works
Log into your account
Head to your order history and find the order containing the item you'd like to return.
Select the item to return
Choose the specific item(s) you'd like to send back and follow the return prompts.
Ship it back
Pack the item securely in its original packaging and send it using the instructions provided.
Refund issued
Once we receive and inspect the item, your refund is processed within 5–7 business days back to your original payment method.
What isn't eligible for return
Item arrived damaged or defective? That's a different situation — email us at hello@roostnroam.com within 48 hours of delivery with photos and we'll take care of it.
Ready to return something?
Log in to your account to get started.